Dutch on vacation in Mexico claims he was tricked from almost £1,200 for two drinks and a bag of potato chips, but his bank refuses to compensate him. The unnamed man paid 100 times the correct amount for drinks and snacks, but his Dutch bank says he is not entitled to a refund as he has approved the payment.
Unhappy Dutch tourists were to pay 310 Mexican pesos for food and drink, worth less than £12. But two “0s” were added to the price, meaning he paid a whopping 31,000 pesos or £1,190. The customer assures that he has checked the amount before entering the pin.
He claims that the amount must have been fixed without his knowledge, or that the machine is flawed. However, Rabobank said he would not compensate him because he “permits falsely” the transaction by entering the pin number.
With the latest developments, Kifid, the Dutch group responsible for dealing with financial disputes, shows control on the banks' side.
In that decision, Kifid stated:
“But that doesn't mean he doesn't legally agree to pay.”
Tourists had argued that the bank should have notified him of such a massive transaction taking place overseas, but the court disagreed.
Kifid added:
“The mere fact that transactions may be unusual for consumers doesn't mean that banks were aware of it and should have intervened.”
