A new investigation reveals the worst airlines. One Belfast woman describes her career experience as “terrifying.” And it's not one of the cheapest companies.
What year? Airline satisfaction surveys found that British Airways (BA) has skyrocketed in reputation and ended its joint bottom with Air Canada of 19 airlines for long-haul flights.
When it comes to short-hall travel, BA was 12th out of 16 airlines, with Ryanair at the bottom of the league.
BA and Air Canada have earned just two stars out of five in several categories, including value, seat comfort and cabin environment.
According to CAA data, the airline has high levels of last-minute cancellations, with around 2% of flights cancelled within 24 hours of departure.
BA performed better than Ryanair in terms of overall customer satisfaction, but suffered when it came to direct communication. The customer won 40.
Which of the following women said, who felt ignored by the BA? She struggled for months to secure a refund.
BA customer Joanne Anderson, 76, said that the airline's customer service team could expect to receive a refund within 7-10 days, but that it took nine weeks to arrive. .
Which did she say? : “They feel like they're making fun of their customers. They just want to irritate them until they give up and leave.
“To think of British Airways as a flag carrier is absolutely horrifying now. If I can avoid it, I will never fly with them again.”
A passenger from Ryanair, one of the other low-scoring airlines, said, “I think you're getting a pretty cheap flight just to find out you have to pay extra for everything. The plane was clean and the seats were very uncomfortable.”
A Ryanair spokesperson said: “This year's Ryanair has 200m passengers. Don't you want one of the 200m passengers to pay a 'higher price'? I incorrectly assert it. ”
A BA spokesman denied the allegations from whatth, saying: It's completely at odds with comments from hundreds of thousands of customers we know.
“Their feedback shows that our customers are looking at the profits of our £7 billion investment program. Operational performance has improved by 18% over the past 12 months, introducing new aircraft, new firsts Seat announcements, partners with free wi-. Flight FI messaging and upgrades to 9 lounges.
“This has also been reflected in a recent independent Newsweek study, examining 17,000 people who voted for the most trusted airline brand.
“There's always room for improvement and we know that things aren't always right, but we're proud of the progress we're making, and the best possible way for our customers. We will continue to focus on providing our services.”
