As the hospitality industry enters another busy holiday season, it's important to reflect on the journey that got us here and focus on the people on whom our success this season depends: our internal teams and our suppliers.
Creating a great guest experience during this time is not possible without prioritizing teamwork and collaboration. Our internal and external teams are responsible for enabling us to capitalize on opportunities, mitigate challenges, manage unforeseen circumstances and maintain our reputation.
The lessons learned from previous seasons will lead us to be stronger, wiser, and prepared for the challenges ahead. By building on what went well and proactively addressing past obstacles, we can create a seamless and memorable experience for both our guests and ourselves.
To help you make the most of this holiday period, here are some tips to foster teamwork and collaboration.
Remember that your suppliers are just as essential as your frontline staff
Our partners play a critical role in keeping our company running smoothly, ensuring we have the resources, repairs and supplies we need to meet our customers' needs and create lasting memories. This is always true, but it's especially important during the Christmas season, when every aspect of your business needs to run as seamlessly as possible.
Suppliers are also under tremendous pressure during this period, including working long hours, meeting tight deadlines, and balancing multiple demands. To foster a strong and productive partnership, consider the following key points:
Communication is very important. Keep lines of communication open and positive. Whenever possible, clearly share your needs and expectations upfront. This allows suppliers to plan effectively and support them better. Respect and Kindness: Treat your suppliers with the same respect and understanding that you would treat your team. A simple “thank you” or acknowledgment of their efforts can go a long way in building friendships and fostering positive working relationships. Collaborate, not trade: See your suppliers as an extension of your team. If an issue arises, whether it's an emergency repair or a critical stock shortage, we'll work with you to address the situation. A problem-solving mindset strengthens partnerships and leads to creative and effective solutions. Flexibility and empathy: Understand that the Christmas season is taxing on all involved. Showing patience and empathy will make the interaction go more smoothly and build trust in the future.
By treating our suppliers as valued members of our team, we not only make our operations run more smoothly, but also uphold the spirit of hospitality that is the hallmark of our industry.
Ensure good teamwork is prioritized at all levels
All staff members are probably feeling the pressure this season. This time of year is the busiest and most demanding time of the year, and our team goes above and beyond to invest in our guests, sometimes at the expense of personal time with family, friends, and loved ones. I often do more than that.
Therefore, it is important that we develop these people, who are the foundation of our business, and strive to foster a supportive and understanding work environment that:
Be considerate of your colleagues' situations Encourage everyone to be empathetic, kind, supportive, and considerate Foster resilience and camaraderie Take time to acknowledge each other's efforts and offer help Celebrate small wins When a problem arises We collectively mitigate wherever we are. Together, we take pride in the impact we’re all making.
The successes and failures of hospitality operators are based on the strength and cohesion of their teams. If you take care of your employees, they will take care of your business.
The coming weeks will no doubt test our patience, fortitude and teamwork. We'll also introduce you to the core of what makes our industry special: creating unforgettable experiences for our guests. If you take care of your suppliers and internal teams, you'll be well on your way not only to thrive this festive season, but to set yourself up for long-term success.
Invest in local partnerships
By partnering with local tour operators, activity providers and transportation services, the Christmas season can be an opportunity to foster local relationships and provide valuable income and support to nearby communities. Investing in these individuals and groups is an ethical and business imperative. It's the right thing to do and it's important for the long-term future of your business.
A successful holiday season depends on thoughtful planning, clear communication, and a genuine commitment to caring for your guests and community. By focusing on these key areas, you're more likely to get through this busy period and launch a business that's stable, empowered, and supported by a solid base of visitors who come back again and again. It will be.
Click here for more industry news.
