If you have spent a lot on your dream holiday, now is the best time to try and bang a little more for your money. If you are staying at a hotel, it's natural to try and upgrade your room, but if you want perks without a price, you should be careful about how to ask.
John Eastman, a senior private investigator psychologist, says that most people do it the wrong way – and in reality, they can undermine their chances by being direct, rights or desperation. John said: “We believe that confidence is key to persuasion, but when it comes to service staff, likeability is the advantage each time. Hotel staff are trained to record their moods and motivations in seconds.
Make sure you are asking the perfect question at the right time. Don't try to approach staff when you're busy – wait until the crowd dies.
It is also very important to build an attractive and trustworthy relationship. A warm smile, polite tone, and a genuine little story will go a long way.
John said:
Please also be kind to ask questions – avoid languages that are more directly requested, such as “Can I get an upgrade?”
Instead, try something along the line “Sorry, is there a chance there might be an upgrade today?”
Don't forget to stay polite if you refuse – if you really appreciate the staff, we may offer other perks, such as a complimentary breakfast or a late check-out.
There are many actions to avoid, not just trying it out.
Don't name it drop your status. John said:
False sobs and exaggerated issues are another red flag – the staff will look right through you, and they will not like what they see.
If you are trying your luck for an upgrade, please pay great attention to your staff. Don't listen when you're distracted or on your mobile phone. John said: “You're not forming a connection. It makes the staff feel like they see it as a disability rather than a person.”
