Green Africa has launched the GCHAT bot to meet the evolving needs of its customers. The chatbot is designed to provide seamless self-service options to its customers and provide personalized assistance to dedicated GCARE specialists in Green Africa.
As the first chatbot introduced by Nigerian airlines, GCHAT is consistent with Green Africa's commitment to leveraging technology to improve customer experiences and provide efficient 24-hour support. The chatbot is live accessed 24/7 on Green Africa's website Greenafrica.com.
According to Chioma Nwafor, Manager of Customer Care and Quality Assurance at Green Africa, “In Green Africa, our customers are at the heart of everything we do. We are constantly looking for innovative ways to enhance their experience and address their concerns quickly. The introduction of GCHAT is a testament to our commitment to providing exceptional services and ensuring customer satisfaction.”
Green Africa currently operates from the hubs of airports in Lagos and Abuja and offers flights to major destinations such as Ibadan, Akle, Benin, Oweri, Ilorin, Enugu and Port Harcourt. The launch of GCHAT is part of the airline's ongoing efforts to enhance service delivery and provide excellent travel experiences for its customers.
Green Africa (Greenafrica.com) is a value carrier based in Lagos, Nigeria. Airlines provide safe, reliable and affordable air travel to a wider group of customers, making a significant contribution to the economic development of Nigeria and the African continent.
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