Dr. Poppy Crum, an adjunct professor at Stanford University, Managing Director of Giant Step Capital, President Goby Technologies, former CTO Trimble, Inc, and Chief Scientist at Dolby Laboratories, transforming AI in managed travel globally during travel We highlight the possibilities of one of the world's largest travel management companies webinar.
Dr. Kram is a visionary futurist, neuroscientist and engineer, developing empathy techniques that are changing the world, and our business methods will be on FCM Travel on Thursday, February 20th. Become a special guest panelist at an online event.
She joins Flight Center's Corporate Chief Operating Officer Melissa Elf and Global Chief Marketing Director Scott Arboni, where the webinar jumps into AI, budget and individualism.
Dr. as the travel industry strives to balance cutting edge technology with maintaining a human touch. Crum reveals how hyper-personalization and digital twins can create more meaningful and efficient customer interactions.
“Think of it as a hyper-personalization of digital insights. To understand customer preferences and responses with the unprecedented details of AI dynamically adjusting experiences and adjusting them to their needs and states in real time. It's about understanding,” she said.
“The integration of AI into travel management services is aimed at optimizing operational efficiency while enhancing the overall customer journey. AI streamlines processes and uses data-driven insights. It can predict customer needs, but it is important to ensure that technology supplements rather than exchanging human interactions.
“The ability to predict and respond to customer preferences can dramatically improve the experience from booking to the end of the journey, but the One-Size-Fits-ALL model cannot accommodate the demographics of a particular client. Effective AI solutions need to be tailored to the unique needs of different customers.
“It is important for businesses to demand AI solutions. By adopting sophisticated and subtle AI systems, it will allow for better customer experiences and partnerships with more powerful people. Towards the action of the industry. The appeal is clear to me. We employ advanced AI capabilities to predict and meet customer needs and ensure personalized and efficient service.”
Melissa Elves, Flight Center's corporate chief operating officer, said the webinar will provide the insights needed to rewrite business trip rules in 2025.
“Corporate travel will have a completely new look in 2025. This is due to many factors, including the layover effect of 2024, transformational technology and AI, and changes in personal travel preferences,” Elf said. said.
“Instead of bracing for impact, corporate travel experts will accept these changes and, in the process, rewrite possible rules within the travel program.”
You can register for the webinar here.
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