Why a high certificate in IIEHSM service management course is a good option
IIE School of Hospitality & Service Management (IIEHSM) offers eight courses to choose your career path in the hospitality industry.
One of the courses – a higher certificate of service management – is a full-time, one-year programme meticulously designed to provide students with basic knowledge and practical skills to succeed in a variety of service sector industries. It not only provides a coordinated learning journey to support the development of key service-oriented knowledge and skills, but also highlights key business operations in the service management field through a detailed focus on both theory and practical learning.
The qualification is specifically intended for those who participate in employment as juniors in the Services sector, preparing students for roles such as hospitality, retail, financial services, and call center junior customer service consultants, customer success representatives and more. It also provides a pathway for further research into service management and business fields.
The course modules are located in the context of a real service management business, where learners are introduced to global work through project-based learning and industry learning and placement. Effective communication and customer relationship skills are at the heart of a service-centric environment, and students have a deep understanding of these principles and, more importantly, their ability to apply them in the real-world workplace.
A higher certificate for service management courses is also offered as a distant or online learning program.
The services sector is expanding rapidly and becoming increasingly important to the global economy, with a focus on personalized service and customer centricity, this qualification provides graduates with the key skills to excel in dynamic and growing fields.
Other courses offered at IIEHSM include a Bachelor's Degree in Service Management. Advanced certificates for hospitality management. A bachelor's degree in hospitality management. Advanced Diploma in Hospitality Leadership (Distance/Online Learning); Advanced Certificate in Hospitality Management. Higher certificates in event management. A higher certificate of travel.
IIEHSM has campuses in Johannesburg and Cape Town. For more information, please email their website or email info@iiehsm.com.
Notes for editors
IIE School of Hospitality and Service Management
Courses offered include IIE Higher Certificate in Hospitality Management, IIE Bachelor's Degree in Hospitality Management, IIE Advanced Diploma in Hospitality Leadership Distance, and IIE Advanced Certificate in Hospitality Management. Certificates on IIE in Hospitality Management are full-time, one-year courses that create a route to enroll in an IIE degree. The IIE Bachelor's Degree in Hospitality Management is a three-year degree course. Both qualifications meet international standards and are available through IIE distance learning with the support of the IIE HSM Academic Team. IIE HSM is a school of Independent Education Institute (IIE), a leading provider of private higher education in Africa, and is internationally accredited by the UK Accreditation Council (BAC).
campus:
IIE Hospitality & Service Management, 3 Keyes Ave, Rosebank, Johannesburg, Gauteng. Tel: +27 86 111 2433 The Iie School of Hospitality & Service Management, The Quadrant, 146 Campground Road, Newlands, Cape Town, Western Cape. Tel: 021 881 3792
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