Turkish Airlines, a corporate partner of FTE Digital, Innovation and Startup Hubs, is creating courses that rank among the top three global airlines in digital passenger experiences. Leading this ambitious digital transformation is Kelem Kuzultunchu, the chief information officer who oversees the technology of Turkey, the airline's innovation hub. The airline has a thorough strategy that includes fintech, artificial intelligence (AI), biometrics, and all comprehensive digital experiences for passengers.
As the recognized “2025 Apex World Class Airline,” Turkish Airlines is committed to continuing innovation. The airline will turn 100 in 2033, and its 100th anniversary vision includes delivering a personalized digital experience at every touchpoint. The key focus of this journey for Turkish airlines is building resilience to operations 24/7 to support the growth and transformation of the airline, supporting low-cost carrier AJETs, and new airline brands take a different technical approach. Turkish Airlines' digital strategy focuses on building operational resilience and improving customer experience. This is illustrated in the launch of TK Wallet, a feature within the airline app and website that simplifies the payment and refund process for Miles & Smiles loyalty members.
Türkiye's technology, an airline's IT subsidiary, is important in this transformation. With over 1,500 employees, the company focuses on providing advanced IT services for AI, Analytics, Fintech and cybersecurity, as well as providing leading research and development.
Airlines also acknowledge the possibilities of robotics and automation in tasks such as baggage handling and aircraft turnarounds, highlighting the importance of automation rather than replacing human interactions.
In addition to his position as Chief Information Officer of Turkish Airlines, Kerem Kiziltunc is chairman of IATA's Digital Transformation Advisory Council. Therefore, in addition to offering his vision to become one of the top three digital airlines in the world, he is also recognized for his strong leadership role within the industry in the FTE Airline Digital Transformation Power List EMEA 2024.
